Privacy notice

Melts & Co is committed to protecting your privacy and ensuring that your personal information is collected and used responsibly.

This Privacy Policy explains how we collect, use, store, and protect your personal information.

Information We Collect

We may collect the following personal information when you interact with Melts & Co:

  • Full name

  • Email address

  • Contact number

  • Delivery or billing address

  • Order and payment details

  • Workshop booking information

  • Communication sent to us via email, WhatsApp, or social media

How We Use Your Information

Your personal information is used to:

  • Process and fulfil orders

  • Manage workshop bookings

  • Communicate with you about your purchases or enquiries

  • Arrange delivery or collection

  • Improve our products and services

  • Comply with legal and regulatory requirements

Sharing of Information

Melts & Co does not sell, rent, or trade your personal information.

Your information may be shared only with:

  • Courier services for delivery purposes

  • Payment gateways to process transactions

  • Service providers where required to operate our business

  • Legal authorities if required by law

All third parties are required to protect your information.

Protection of Information

We take reasonable measures to protect your personal information against:

  • Loss

  • Unauthorised access

  • Misuse

  • Disclosure

Access to personal data is limited to those who need it to perform their duties.

Cookies & Website Data

Our website may use cookies or similar technologies to:

  • Improve user experience

  • Analyse website traffic

  • Remember user preferences

You may disable cookies through your browser settings, however this may affect website functionality.

 Your Rights

You have the right to:

  • Request access to your personal information

  • Request correction of inaccurate information

  • Request deletion of your personal information (where legally permitted)

  • Withdraw consent for marketing communications at any time

Marketing Communication

Melts & Co may send occasional updates, promotions, or workshop announcements.

You may opt out of marketing communication at any time by:

  • Unsubscribing from emails

  • Contacting us directly

Retention of Information

We retain personal information only for as long as necessary to:

  • Fulfil the purposes outlined in this policy

  • Meet legal, accounting, or regulatory obligations

Changes to This Policy

Melts & Co reserves the right to update this Privacy Policy at any time.
Any changes will be posted on our website. Continued use of our services constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us directly via our official Melts & Co communication channels.