Shipping & returns

Returns & Refunds Policy

Due to hygiene and safety reasons, Melts & Co does not offer returns or refunds on:

• Used products

• Custom or personalised items

• Sale or discounted items

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

• Contact us within 48 hours of delivery

• Provide clear photos and your order number

Approved claims may result in a replacement or store credit at Melts & Co’s discretion.

Shipping & Collection Policy

Processing Time

• Orders are processed within 2–6 business days, unless stated otherwise

• Custom orders may require additional lead time

Shipping

• Delivery times depend on the courier selected

• Melts & Co is not responsible for courier delays once parcels have been dispatched

Collection

• If collection is offered, items must be collected within the agreed timeframe